FREQUENTLY ASKED QUESTIONS

Find answers to common questions about our plumbing, electrical, and gas services

PLUMBING

Why is my geyser not heating?

Geyser not heating can be due to a few reasons. The most common reasons are a faulty thermostat. Other causes could be a faulty geyser timer, a burnt connection on the circuit as well a faulty geyser element.

Why do I have a high water bill?

A high water bill can be due to a number of issues. It can be due to a hidden burst water pipe on the property. As well as a faulty valve at your geyser. Another cause and most probably the most common is the toilet constantly filling.

Why do my taps and plumbing make noise?

A thumping or whining noise on a plumbing system is an issue that is quite common in new developments. Most causes of these issues range from faulty valves at the geyser to worn-out washers or tap mechanisms. Another common cause is improperly saddled pipework in the roof or walls.

Why is there a smell in my bathroom?

A sewerage smell in a bathroom or home is a common issue caused by improper venting on a sewerage system, worn-out seals on the drainage pipes in the bathroom or it can indicate that your drains are either partially blocked or completely blocked.

Where do I turn off the water to my geyser or home?

All properties by council law require them to have a shut-off tap in the property that shuts off the property's water supply. In most cases, this tap is in line with the city's water meter on the inside of the property boundary wall. The geyser shut off also as per regulation will be installed on the water feed to the geyser. This is located at the geyser.

Why do my drains keep blocking?

Blocked drains are never a great experience and they are caused by a lot of factors, the most common causes are roots, fats, wet wipes, or excessive and improper toilet paper being used at the toilet. A drain that continuously blocks normally indicates a more serious issue is at play.

ELECTRICAL

Why do my lights keep tripping?

There are a few possible reasons. You may have a loose Live or Neutral in your circuit and the continuous arching causes it to trip. Another reason might be that your light or light fitting is faulty and that will cause your circuit breaker to trip.

Why do my lights not switch off when I try and switch it off?

Your circuit may be getting a back feed on your Neutral. This means your Neutral circuit is not "clean". It may also be due to your dimmer switch being faulty.

Why does my plug circuit keep tripping?

Either your plug fitting is faulty. Or one of your appliances may be damaged and will require professional attention. Another likely cause is circuit overloading. This happens when too many demanding appliances are plugged into the same circuit.

Why does my stove trip?

Your stove element may be the cause. Or one of your appliances may be damaged and will require professional attention. Another likely issue maybe a worn circuit breaker. Stove circuit breakers are common for failure due to overuse and the action of turning the breaker on and off.

Why does my geyser breaker trip?

Your geyser element or thermostat may be faulty this can cause "continuity" throughout your geyser and will result in the circuit tripping. Or your circuit breaker might be worn out and is too sensitive from the on/off switching action.

GAS

What is LPG Gas?

LPG is an acronym for liquefied petroleum gas. This flammable substance is made up of propane, butane, and isobutane.

What is LPG Gas Used For?

LPG is most commonly used for heating purposes such as spatial heating, water heating and cooking in residential and commercial environments.

Is Gas Safe to Use?

Gas is extremely safe to use. However, the safety of gas ultimately depends on the following: All the necessary guidelines were followed during installation, including the issue of a gas compliance certificate. Regular repair and maintenance are carried out on the cylinder and its components as well as the gas appliance.

When do I need a gas compliance certificate?

Many people have the opinion that if you have a small bottle connected to your appliance you don't need a certificate of compliance. This is in fact untrue. The regulations state that any fixed appliance connected to a gas bottle, irrespective of the amount or size of that bottle, must have a gas compliance certificate.

Can I Refill the Gas Cylinder Myself?

Absolutely not. Gas cylinders are pressurised, making them dangerous to refill if you are not a qualified technician using specialised tools and equipment to do the job. Always take your empty cylinder to a registered gas supplier to have it refilled safely.

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